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Home  >  Help Desk  >  Customer Testimonials

Customer Testimonials


Roger S.

We purchase this machine from Arcade Game Superstore and to date have been thoroughly pleased with (1) the customer service associated with the purchase and setup, (2) overall game play and (3) the look of the game in our home - we chose the black cabinet style.

Before the game even shipped, Arcade Game Superstore called us to go over how to get the game up and running when we received it as well as some technical information that we needed to know about the machine.

The game was shipped in a timely manner, delivered to our home, brought inside and then all the trash was taken away. We couldn't have asked for a smoother, more succinct process from the time we purchased the machine to the time it arrived.

As for the game, it came with tons of great games pre-installed but when we added the ROM set, we had over 5500 games available to play.

The best part about the game is that even though it's a CP-based unit, it doesn't look like it nor does it feel like it. When we turn the machine on, it looks exactly like a real arcade game, not like a computer which is why we chose this machine over the Classicade.

And our favorite game, Ms-Pac-man, is on the machine also!!!

So, we highly recommend this machine to ANYONE who is looking for a multi-game arcade game for their home!


Product Purchased: MAME Emulator Arcade Machine


Brad M.

What a team you folks have put together. From my first call to discuss and seek advice, subsequently order two games and three extra game packs, to delivery of the product it has been an excellent experience. Chris and at least one other gentleman could not have been more helpful and supportive. Trust me, this was my experience with each and every call of which there were several.

The Ms Pac/Galaga had a screen size problem upon initial fire off. I called your offices and was told a technician would call me back. Guess what? It actually happened. John from California called and walked me through the adjustment. In fact, he had to open a game at his office to see where the actual adjustments were on my style of game. John was a true gentleman and very helpful.

The proof is in the experience. All of my future purchases will be from your company or I will have to do without. Your organization, commitment to customer service, and professional employees are to be recognized and congratulated.

Thanks for your efforts and demonstrating the highest level of customer service.


Products Purchased: Ultracade Multi-Game System 27" Upright  │  Ms. Pac-Man/Galaga 19" Cocktail Table

 


Jeff & Sheila P.

I wanted to tell you and your company "Thanks" for the great service and the awesome products. We originally ordered the "Arcade Legends" and your company was great to deal with and delivery was fast. What an awesome game! It is a full sized unit, but it has so many different games in it, that you don't get bored with the machine. The quality of the Arcade Legends is great and is worth every cent!

Since, we have now just purchased the Galaxy II dart machine. It arrived just as quick and the previous order. What an awesome dart machine!! We are so impressed with the unit! Again, there are so many different ways to play! The whole unit is of great quality too. We recommend your company to all our friends who see and play with our units. They always want to know where we found them!

Thanks for the great products and the wonderful service!
 

Products Purchased: Arcade Legends 25" Upright  │  Galaxy II Dart Machine

 


Robert R.

I wanted to take a moment and thank you for the professional manner in which your company handled the damaged product from the first delivery. Not once was there any sign of negotiating a settlement. I was asked what the problem was and then told that a new table was on its way. In fact 2 days later a courier called to make delivery arrangements.

I can tell you I was a little nervous that I may be empty handed come Christmas morning. But your company came through. Thank you again for your prompt, professional service and have a wonderful Christmas and New Year.


Products Purchased: Tornado Cyclone II Foosball

 


Barbara Z.

I wanted to write to tell you how happy I am with your company. We ordered an Arcade Legends and a Sopranos Pinball and everything from the point of purchase to the delivery of the machine was smooth and succinct. We immediately received an Order Confirmation email seconds after placing the order and then within 3 days we had received an email confirming that the product had shipped along with a tracking number.

I was somewhat hesitant to make a purchase this large online but did so anyway, mostly because your shopping cart was easier to use than anyone else’s! I am completely satisfied with my purchase and the excellent customer service that I received. I will never hesitate to make a large purchase with your company ever again!

Thank you for everything!


Products Purchased: Arcade Legends 25" Upright  │  Sopranos Pinball


Peter M.

I recently purchased a Mrs. Pac Man / Galaga cabaret upright from you and am 100% satisfied with it. Also, your service was excellent. All of my questions along the way were kindly answered and the in-home delivery went as smoothly as promised.  Not to mention your price was the lowest around...by far. Thanks a bunch.


Products Purchased: Ms. Pac-Man/Galaga 19" Cabaret



 

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           Site Last Updated: 07/10/2008

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