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Company Policies

Shipping Methods & Costs
Shipping Rules
Returns
Damaged/Defective Items
Pricing & Typographical Errors
Parts & Repair
Product Warranties
Payment Options
Price Match Guarantee

Free 2-Year Electronics Warranty
 
Shipping Methods & Costs:
We offer 3 different shipping options to accommodate any need and budget. Shipping prices are usually included for products over $1500 and are listed as FLAT rates for a shipment delivered to a residential address with a lift gate included. For those products that list "Free Inside Delivery", we will ship these items via North American Van Lines or R&L Carriers and they will be delivered inside your home to the ground floor level. If the game(s) need to be carried up or down a flight of stairs, the typical charge is an additional $100 per flight per game. Please give us a call to specify this service at the time you place your order.

3 types of shipping options:

1. Terminal Pickup or Business Delivery -- lowest cost (3 - 5 business days)

These two shipping options are for items shipped by common freight carrier. For the lowest cost you can either pick the item(s) up at the local trucking terminal or have them delivered to a business address with a loading dock.

2. Standard Curbside Residential Delivery (5 - 7 business days)

With this option, the game(s) will be delivered to a residential address with a lift gate typically included. The freight company will call you when the item(s) arrive at the local trucking terminal to schedule delivery to a residential address. For heavier items this service will include a lift gate which is a hydraulic lift that lowers the items down to ground level. The driver will back the truck as close to the home as possible. Once the game(s) are lowered off the truck, it is the customer's responsibility to get them inside their home.

3. Inside Delivery -- “White Glove” (7 – 14 business days)

This shipping option ensures that a customer will not be burdened with bringing the item(s) inside their home. We use North American Van Lines, ABF Turnkey and R&L Carriers for this service.

For all products that qualify for Free Inside Delivery, this only includes ground floor delivery. If you need the game(s) delivered up or down any flights of stairs, please give us a call toll free at 704-787-3087 to specify this request. There will be an extra charge of $100 per game per flight (charges for this service are subject to change based on the weight of the game(s) being delivered).

If Free Delivery is not indicated on the Product Detail screen in our Online Store, shipping charges will have to be added.

 

 

Shipping Rules:
Damages:

Less than 1% of products shipped are damaged during transit. Hence, the odds of any damage during transit are unlikely. Customers need to inspect all shipments when they arrive for damages before accepting the items and signing the bill of lading. If any item arrives damaged the customer simply must refuse the shipment and another one will be sent out immediately as a replacement. If the item is accepted damaged it is up to the customer to contact the freight company and file a freight claim for any damages.

Insurance:

All of our items are shipped fully insured at no additional cost to our customers.

Payment:

All freight charges will be paid when the item is shipped so the consumer will not be charged any shipping charges when the item(s) arrive. This will allow our customers to take advantage of our large commercial discounts on shipping charges and a reduced delivery time.
 
 
Returns:
Any game can be returned for a full refund within 10 days of the date of delivery. Customers will still be responsible for paying all inbound and outbound shipping charges associated with the purchase as well as a restocking charge of 20% of the total purchase.

If you are not completely satisfied with your order you may return it within 10 days for a refund or exchange, provided that:

  • Customer must request via email and receive prior approval for a return authorization number from Arcade Game Superstore. To request a return authorization number, please send a request by email to: arcadesuperstore@gmail.com
  • Products are still in their original box and packing.
  • All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories. Pool cues must be unused and un-chalked.
  • Original shipping and handling charges are not refundable. Actual shipping cost will be deducted from refund for all orders that offer free shipping. Please keep in mind that shipping costs can be very expensive (usually between $125 and $400 each way) for large items such as game tables that must be shipped via freight truck and in some cases it costs more to return an item than to keep it.
  • Customer is responsible for costs and arrangements for shipping and proof of delivery on all returns. Please retain tracking information from the shipper until you have been credited. We highly recommend using a reputable carrier capable of providing proof of delivery and insurance as the game must be received in new condition.
  • A 10% restocking fee will be deducted from refund for all returned, non-defective merchandise.
Any orders that are refused upon delivery, undeliverable, or cancelled after being shipped will be subject to the above return policy.

Any orders that are accepted damaged by the customer,  AGS will provide the following services:

  1. Help the customer file a freight claim with the shipping/freight company
  2. Schedule a technician to determine if the game can be fixed cosmetically. The charge for this service will be the responsibility of the customer as will any charges for the actual repair.
  3. For further information, please email us or call 704.334.5404

Please note: All custom orders such as customized pool tables are non-cancelable after 72 hours of the order being placed and are non-returnable and non-refundable.

If you have any questions about our policy please email us at: arcadesuperstore@gmail.com 

 
 
Damaged / Defective Items:
Damages:
Less than 1% of products shipped are damaged during transit. Hence, the odds of any damage occurring to your item during transit are unlikely. Customers need to inspect all shipments for damage when they arrive before accepting the items and signing the bill of lading. If any item arrives damaged the customer simply must refuse the shipment and another one will be sent out immediately as a replacement.

If the item is accepted damaged, it is up to the customer to contact the freight company and file a freight claim for damages. Arcade Game Superstore, Inc., is not liable or responsible for any item that is accepted damaged.

Any orders that are accepted damaged by the customer,  AGS will provide the following services:

  1. Help the customer file a freight claim with the shipping/freight company
  2. Schedule a technician to determine if the game can be fixed cosmetically. The charge for this service will be the responsibility of the customer as will any charges for the actual repair.
  3. For further information, please email us or call 704.334.5404

Insurance:
All of our items are shipped fully insured at no additional cost to our customers. Insurance, however, will not cover the cost of a game that is accepted damaged.

Defective Items:
Defective items will be repaired/replaced under the product warranty. All of our products are backed by manufacturers warranties (typically up to 1 year), a 3 month AGS warranty and free lifetime technical assistance from our customer support line.

 
 
Parts & Repair:
Parts:

We have access to several thousand parts to back all of the products that we sell. The hours for the parts department are 8:00-5:00 PM, Monday-Friday. You can be assured that when you purchase an item from AGS that your product will never be without replacement parts to keep it performing like new.

Repair:


All of our products are backed by manufacturers’ warranties (typically up to 1 year), our 3-month AGS warranty and free lifetime assistance from our customer support line. Through our extensive affiliate network, if your product has a problem that cannot be solved via our customer support line we can refer our customers to authorized technicians that will provide in-home technical assistance, anywhere in the U.S.
 
 
Pricing, Typographical Errors, Availability & Specifications:
Prices, specifications and availability of products are due to change without prior notice. Any typographical, photographic or specification error in product, pricing, or offers is subject to correction. We make every effort to provide you with the most accurate, up-to-the-minute information. Despite our best efforts, a small number of items on our website may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error ArcadeGameSuperstore.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

While we make every attempt to verify prices before charging your credit card, ArcadeGameSuperstore.com shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ArcadeGameSuperstore.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Although Internet online processing generates an automatic confirmation and response via e-mail, ArcadeGameSuperstore.com may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products. ArcadeGameSuperstore.com reserves the right to limit and prohibit any sale at its discretion.

If we discover a mis-priced item, we will do one of the following:

  1. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  2. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
 
 
Product Warranties:
All of our products are backed by manufacturers’ warranties (typically up to 1 year), a 3-month AGS warranty and free lifetime technical assistance from our customer support line, which is available M-F 8-5. Through our extensive affiliate network, if your product has a problem that cannot be solved via our customer support line we can refer our customers to technicians that will provide in home technical assistance.
 
 
Payment Options:
We accept the following methods of payment:

Accept Credit Cards

Read more about our Secure Shopping Guarantee.

Solution Graphics

  • Checks / eChecks
  • Money Orders*
  • Wire Transfers*
  • Cashier's Checks* (required for purchases exceeding $10,000)

*For Cash Payments for most products, customers will receive a 1% discount off their total purchase price.

For Orders Exceeding $10,000, we will only accept a certified cashier's check for the total amount of the purchase, unless a specific circumstance is pre-approved by management.

International Clients/Orders:
AGS only accepts Cashier’s Checks or Wire Transfers for International Orders.

We can convert any machine to a 220V power supply for an additional charge of $200 per machine.

 
 
Price Match Guarantee:
Our competitive “Price Match Guarantee” ensures that for all AGS customers who are able to find one of our competitors offering the identical item at a lower advertised price, including shipping if applicable, AGS will match or beat that price provided it is not below our total cost of the game.

Customers must provide one of the following:
  1. The website address where the item and corresponding price are clearly listed.*
  2. A written quotation for an item(s) by one of our competitors. The quotation must be typed and printed on the letterhead of the competitor with the item and price clearly listed.
*If the item has been placed on sale or been reduced in price by any type of special promotion, AGS will only guarantee to match the advertised offer provided the price is not below out total cost of the game.
 
 
2-Year Electronics Warranty:
All new video arcade games and select pinball machines and other arcade games now come with Arcade Game Superstore’s Free 2-Year Electronics Warranty which will cover most Electronic Circuit Boards from damage and/or failure for a period of 2 Years from the date your game is delivered.

This free extended warranty covers up to $1600.00 in electronic parts for warranty repair if they fail, but does not cover repair costs for damage caused by electrical or lightning damage, outdoor use, weather damage, game abuse, game misuse, repairs made by 3rd parties that we have not authorized and/or in-home service calls by technicians we have not authorized, damages caused during shipping or any replacement parts besides what is covered on your game's internal circuit (IC) boards that control the game display, logic, sound amplification and power control circuits. This free 2 Year Warranty does not include games that are used in a commercial location. Other components that are not covered include the following: LCD, Plasma, CRT or Touchscreen Monitors, CD/DVD Changers or any type of mechanical part.

Please call us toll free at 866-665-GAME with any additional questions!

 

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