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Frequently Asked Questions

1. Ask a question or read other questions customers have submitted! We're here to help you in any way that we can so please take advantage of this new online tool below!

 

2. Common FAQ's

What are my options for shipping?
What types of warranties are offered and what do they include?
Do I have to pay sales tax?
What if my item is damaged during shipping?
What types of payment do you accept?
 
What are my options for shipping?
Terminal Pickup or Business Delivery -- lowest cost (3 - 5 business days)
These two shipping options are for items shipped by Wilson Trucking (in the southeastern U.S.) and Watkins Trucking (outside of the southeastern U.S.). For the lowest cost you can either pick the item(s) up at the local trucking terminal or have them delivered to a business address with a loading dock.

Curbside Residential Delivery (3 - 5 business days)
This option also utilizes Wilson and Watkins. The freight company will call you when the item(s) arrive at the local trucking terminal to schedule delivery to a residential address. For heavier items this service will include a lift gate which lowers the items down to ground level. The driver will back the truck as close to the home as possible.

Inside Delivery and Setup -- “White Glove” (1 – 2 weeks)
This shipping option is the most costly but will ensure that the consumer will not be burdened with bringing the item(s) inside their home and dealing with set-up. We use ABF Turnkey for this full service delivery.
 
What type of warranties are offered and what do they include?
All of our products are backed by manufacturers’ warranties (typically up to 1 year), a 3-month AGS warranty and free lifetime technical assistance from our customer support line, which is available M-F 8-5. Through our extensive affiliate network, if your product has a problem that cannot be solved via our customer support line we can refer our customers to technicians that will provide in home technical assistance.
 
Do I have to pay sales tax?
We ONLY charge sales tax for residents of North Carolina.
 
What if my item is damaged during shipping?
Less than 1% of products shipped are damaged during transit. Hence, the odds of any damage during transit are unlikely. Customers need to inspect all shipments when they arrive for damages before accepting the items and signing the bill of lading. If any item arrives damaged the customer simply must refuse the shipment and another one will be sent out immediately to replace. If the item is accepted damaged it is up to the customer to contact the freight company and file a freight claim for damages.
 
What types of payment do you accept?
We accept the following methods of payment via PayPal:


  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal (Cash Transfers Only)
  • Checks / eChecks
  • Money Orders*
  • Wire Transfers*
  • Cashier's Checks* (required for purchases exceeding $10,000)

*For Cash Payments, customers will receive a 1% discount off their total purchase price.

For Orders Exceeding $10,000, we will only accept a certified cashier's check for the total amount of the purchase.

 

If the Shipping Address & Billing Address are different:

If your purchase is being shipped to an address that is different than the authorized billing address of the credit card to be used for payment, we reserve the right to require that a secondary authorized address be set-up with your credit card company.

Our payment policies are set-up to protect our customers against credit card fraud and identity theft. We feel that a few extra steps to ensure your privacy and prevent unauthorized transactions are well worth the effort.


International Clients/Orders:

AGS only accepts Cashier’s Checks or Wire Transfers for International Orders.

 

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